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Buy as a guest incomplete merchandise.
I bought as a guest, two filters and they only sent me one. Since I wasn’t able to handle the problem through eBay, because every time I entered my email it said it was already in use, I went directly to Mediamarkt customer service through two phone calls and an email. How could I get them to send me the missing filter or refund the corresponding amount.
Anonymous User
Posted 2 years ago · Edited 2 years ago·Last reply 2 years ago
1 comment
alvaro@ebay
Hello,
If you bought an item as a guest and, as you say, received only one item from an order you placed for 2 filters, and you still haven't received it, you'll be covered by buyer protection thanks to our eBay Money Back Guarantee.
To do so, you'll need to open a return request specifying that parts are missing.
To locate a purchase made with a guest account, you'll simply need to click the purchase confirmation email you received in your inbox. When you do, make sure you are not logged in to an account you may have registered with that same email; if that's the case. Be sure to read this page with information for opening the aforementioned return request and, if you have difficulties, you can contact our support team so they can help you open a claim,
Once the request is open, if after 3 business days the seller doesn't offer you some kind of replacement or refund or an option you're happy with, you can ask us for help so we can try to find a solution for you.
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