Locked
Discussion interactions are currently paused.
Product purchase
I bought a product in December, I still don't know anything about whether it has been shipped and I'm asking the seller and they don't respond. Should I wait longer? Or what should I do?
1 comment
cinthia@ebay
Hello @die_jai,
Thank you for your message, and I’ll be happy to help you. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, because our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can begin the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
In the event that the tracking number shows that there has been a successful delivery at your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier will need to open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you enter the case from your account and click the option "Ask eBay for help".
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for comments and "user-to-user" help; in this channel, we will not be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.