Buy in the UK | Help Among Users

toton0 · 2024-10-23T18:31:24.843000Z

I've been with Ebay for about 20 years and nothing like the following had ever happened to me. I bought an item on Ebay UK and they ship it through Global Shipping, which in principle is convenient because you pay the import fees at the time of purchase. Now they ship it through Maerks, which here works with Paacks. Unlike, for example, GSL, DHL, UPS, SEUR or Correos, these people don't bother to let you know the day of delivery or the time window, or to offer you the option of picking it up at a location in case you're away. They show up and if you're there, fine, and if not, too bad. They send me a message saying they couldn't deliver it, it takes me ages to find an email to tell them I wasn't in BCN and that please deliver it on 21.10. The response is that they will make the delivery on 18.10. even though I tell them I wouldn't be there. I beg them again to bring it on Monday 21.10. I spend the whole day waiting and they don't come. On Tuesday 22.10. I had a medical appointment and it seems they came. Since they couldn't deliver it, they tell me they're returning it to Maerks and that I should contact them. Maerks gives me a link where they tell me they couldn't deliver it. I contact the seller and she tells me that if Maerks returns it to the Global Depot in England, they won't return it to her and will keep it. So then, since she doesn't have it, she can't refund me, and Ebay would have to do it, if I can find the place to make the claim. I'm scared because in the meantime I've bought two more pieces and I'm afraid the same thing will happen. How can Paacks operate like this: I'll bring it to you and if you're not there, tough luck, but as for notifying you, nothing. How can Ebay work with these people? The previous package I found outside my front door under the doormat, luckily there are very few neighbors and we all know each other. Anyway, a disaster. Customer service? None at all, more like a joke. Ebay won't stop sending me emails inviting me to buy, I'm always right on time with my payments, I do my part but they don't.

Home
Ayuda de Mentores de la Comunidad
- Ayuda entre Usuarios
Noticias eBay
- Noticias para vendedores
- Ultimas noticias
Foros de debate
Grupos
El Café de eBay
eBay Ayuda

Discussions

Categorías

Discussions

Buy in the UK | Help Among Users | eBay Spain