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Purchase made but not confirmed by the seller or eBay
Hello,
I made my first purchase on eBay and although the payment was accepted and there is a purchase number in the app, neither eBay nor the seller are sending confirmation of that purchase by email. I contacted the seller by internal message to confirm the purchase but they haven't responded.
What should be done in these cases? How long should I wait before requesting a refund of what has already been paid?
Thanks!
1 comment
alvaro@ebay
Hello,
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link. and if you ever need assistance from eBay, you can do so through the eBay.com help pages at this link: https://www.ebay.com/help/home
If you have completed a purchase with your registered account, you can view all the details in your account's Purchase History.
If you made a mistake when entering your address for an auction or have changed your mind and want to cancel the order, your best option is to contact the seller and send them a request to cancel the order. In that case, keep in mind that if the item has already been shipped or marked as shipped, the seller will not be able to cancel the transaction. Therefore, your best option is to try contacting the seller to see if they can cancel the order, so they can relist the item and you can buy it again, this time entering the correct address
We leave you this guide with more information on requesting the cancellation of an item.
In any case, we would like to reassure you, as your purchase is covered by the Customer Guarantee Program, in the rare case that you do not receive it by the estimated delivery date indicated in the order details.
We recommend that you review both the estimated delivery date of your order and the tracking number provided by the seller, and remember that you can receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details. Check this link for information on how to open a claim for an item not received.
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