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Purchase not received
Hi, hello, I bought an item, a healing cream, and well, I think it has taken too long. I have contacted the seller and he tells me that now it depends on eBay, and I want eBay to know because on another platform this hasn't happened to me and I don't know how to get in touch with them
1 comment
cinthia@ebay
Hello @fjojos_7cbwnxh,
Thanks for your message. I understand that you still haven’t received your item, and I want you to know that on eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like this, where you haven’t received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number hasn’t been updated, as this sometimes happens. If you don’t get a response from the seller, it’s important that you check the estimated delivery date on your transaction, because our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can begin the process of asking for a refund and back up our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for Help".
Best regards
Cinthia
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