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Purchase I haven't received.
I either receive the item or I won't buy on ebay again.
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I either receive the item or I won't buy on ebay again.
cinthia@ebay
Hello @garcas_91,
Thanks for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like this, where you haven't received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number hasn't been updated, as this happens sometimes. If you don't receive a response from the seller, it's important that you check the estimated delivery date in your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I'll tell you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you're still within those 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
In case the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery, and if not, the carrier will need to open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It's rare for sellers to ignore your help request, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the "Ask eBay for Help" option.
I hope this information is helpful.
Best regards
Cinthia
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