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Purchase and return
Hello everyone.
I bought a product and I’ve already started the return for incompatible item, but the eBay page doesn’t update either that it has arrived or that I’ve returned it.
What solution is there?
Because if there’s no update, how does eBay know that it arrived and that I returned it?
Do I need to go to PayPal?
Thanks.
2 comments
alvaro@ebay
Hello,
If you have already opened a return request, and you are responsible for paying the return costs, you will be able to see the address to which to return the item in the return details, in your Purchase History.
Please note that you will naturally have to take the package to your post office, and you will have to include the label in the return request details and the tracking information is sent automatically.
Check out this link with useful information so you can proceed with this, and if the seller does not issue the refund within two business days after receiving the item, you can ask us for help to intervene in the case once the two business days have passed. You can also ask us for help if, after 3 business days from when you open the issue, the seller never gave you a prepaid return label or the necessary funds via PayPal to return the item (in the case of having opened a return request for an item not as described in the listing) .
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taqui29
OP2 years agoThanks, Álvaro.
Tomorrow I’ll get in touch with you since the item was handed over to the seller yesterday.