BUYER creates multiple accounts to vote negatively | Help Among Users

master_of_pogo · 2023-12-17T17:21:45.935000Z

Hello Community, I feel helpless. A buyer purchased a digital item through my store. Delivery of the product requires waiting 30 days. On day 10 the customer got tired of waiting and requested to cancel the order. I agreed to the refund so as not to get into silly disputes, but he hit me with a negative feedback for it. I tried to talk to him but he told me it’s not normal to wait 30 days (the listing clearly states it and he accepted it anyway). I contacted eBay and they won’t give me a solution about that negative feedback and I have to swallow it. Immediately after that, in an act of malice, the same buyer with a different username (they live in the same apartment block, his pseudonym is exactly the same but with some change) buys an item from me, 10 minutes later he gives me another negative feedback and claims the money back for the order (as you know, sellers lose the fees money because of this). I contact eBay and they side with me, saying that feedback violates the policies and that they will look into it. 10 days later I still have no resolution on that feedback and I know nothing from eBay. What’s the best thing to do? 10 days have passed, the buyer has CREATED another new account with today’s date and has bought again. Why? He’s going to hit me with another negative feedback and I feel helpless and frustrated. PLEASE!! What can I do? Thank you very much.

Discussions

BUYER creates multiple accounts to vote negatively | Help Among Users | eBay Spain