Buyer has not picked up the item and is not responding to messages | Help Among Users

igaca84 · 2025-03-21T18:37:40.821000Z

Hi, A few days ago a user bought an item I had for sale, the package has been at the UPS point for pickup for 8 days, the buyer did not come to pick it up and I sent them 3-4 messages letting them know it was ready for pickup, I also didn’t receive a reply from them and now the tracking shows that the package is being returned. Now I have some questions : 1 - I paid for shipping, but I’m not responsible for the buyer not picking up the package, how is this solved?.2 - What happens to the money that is supposedly released on the 23rd¿?.3 - What happens if the returned item arrives different, in bad condition or doesn’t match what I sent¿?. Honestly, this is the first time something like this has happened to me. Thanks in advance.

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Buyer has not picked up the item and is not responding to messages | Help Among Users | eBay Spain