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I bought a self-tanner and after waiting a month, it was supposed to arrive on August 4 and it's still there
I bought a self-tanner and it was supposed to arrive in 1 month, it was supposed to arrive on August 4 and I went to the post office and it is still in customs, I consider it lost, I don't recommend that anyone buy on eBay, it comes from abroad and has to go through customs, and if it does, they haven't sent me any message at all to let me know where my order was
it's terrible!! They haven't even refunded my money
1 comment
cinthia@ebay
Hello @maraferna771,
Thanks for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number hasn't been updated, as this happens sometimes. If you don't get a response from the seller, it's important that you check the estimated delivery date on your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I'll show you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you're still within those 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It's rare for sellers to ignore your request for help, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the "Ask eBay for Help".
I hope this information is helpful. Thanks for your attention and for being part of our community.
Best regards
Cinthia
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