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I buy 3 books and 2 arrive
Hello, I bought 3 books and only 2 have arrived, and I also don’t get the option to mark that item as not received, eBay’s help is like a vicious circle and it’s no use to me at all, the seller tells me to file a dispute, I don’t know what to do
1 comment
cinthia@ebay
Hello
Thank you for contacting us. I understand that you have not received all the items you ordered.
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you enter the case from your account and click the option "Request eBay Help".
I hope this information is helpful.
Best regards
Cinthia
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