Set up shipping costs

Question

Hi,I have been forced to cancel a purchase with a buyer because of the following problem.Previously, when setting a shipping cost per product/item, if the buyer purchased (for example) 3 items, the shipping cost was multiplied by 3, no problem because once I sent it I would refund the buyer the difference, or sooner if I knew the final weight and volume of the items and packaging. But I have run into the ugly situation where a buyer has now purchased 3 items, but the fixed shipping cost has...

alvaro@ebay · Accepted Answer

Hello,   We’re sorry to read your comments.   We assure you that at eBay we place great importance on ensuring that sellers and buyers can complete transactions without any kind of issues.   We recommend that you  read this guide carefully here where you will find all the information you need to offer combined shipping costs.   Sellers have the option to specify in each listing how to take advantage of combined shipping when buying multiple items. This means th...