Refund confirmation? | Help Among Users

nyarlabcn · 2025-03-26T11:51:17.116000Z

Situation: - I place an order on eBay, 14 books arrive in very bad condition, I open a dispute in PayPal so they refund my money - The seller, a major eBay store with millions of sales, sends me books to replace the damaged ones. - The replacement books arrive: they’re even worse. I have photos and all the relevant info, which I send to PayPal, and now I request a full refund. - Through eBay messaging, the seller now confirms that they are issuing me a refund. This refund has not reached me. - In PayPal, the dispute is still open: the seller has not confirmed to them that they can process a refund. As of today: I have contacted eBay. They tell me that they have on record that, indeed, the seller wants to issue a refund; that they have notified PayPal. I contact PayPal: they tell me that they have no record that the seller wants to issue a refund. I contact the seller: they tell me that (and I quote) "they are not the "merchant" in the transaction and I have to contact the "marketplace"". That is, I suppose, eBay. And I already have: and I ask them to contact PayPal again, or for PayPal to contact eBay, or I keep pressing the seller, but no one wants to contact anyone because everyone says that either it’s the other party’s problem, or they’ve already done it. I don’t know what else to do. Help?

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