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known for his scams?
Hello, I'm having problems with a seller I thought was serious. And to my surprise, he won't allow me to return an item that, besides being fake and overpriced compared to the original, doesn't work properly.
1 comment
cinthia@ebay
Hello @joslopeztobaja_0,
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you’re covered by the eBay Customer Guarantee. You can return it even if the seller’s return policy says they don’t accept returns.
Below, I’ll show you how to open the request yourself so you can start the process of returning the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can start the return process. The seller will have to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so the issue can be resolved in the best possible way.
You can agree on whether you want them to send you the correct item or if you prefer a refund. It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Request eBay Help" option. You must ask us for help within 30 days after the case is opened or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I hope this information is helpful.
Best regards
Cinthia
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