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Contact the seller
The digital onboard display clock dashboard BMW Z3 that I bought through eBay has been returned to sender by the local post office because my phone number was not included in the shipment, so they could not contact me and decided to return the package.
I would like to contact the seller to ask them to send the item again and I will cover the shipping costs, but I don't know how to do it.
Can someone tell me how you get in touch with a seller?
Thanks and best regards,
Armando
2 comments
cinthia@ebay
Hello @arma_4872
I understand that the item was returned to the seller because the carrier couldn’t deliver it. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, since this sometimes happens. If you do not receive a response from the seller, it’s important that you check the estimated delivery date on your transaction, since our guarantee protects you up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for help".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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arma_4872
OP1 year agoVery well, but how do I contact the seller?
Thanks,
Armando Aguirre-Jaime.