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eBay response
Last July 3rd I bought some capacitors for a piece of equipment worth €30, it turns out I never received them, I was able to speak with the Chinese seller and he, as is logical, replies that he sent them.
So far, so good. Today was the day when, if the dispute with the seller had not been resolved, eBay would offer to mediate, I sent them a written message this afternoon asking them simply to intervene, I have NEVER asked them for a refund, and eBay has NEVER PROVED to me, at least, I have still not received anything that DEMONSTRATES (PROOF) that I received it. the truth is I would have bought them again for a total of 30 euros, I ask the community to tell me what I should do. Many thanks, in view of the messages
EBAY RESPONSE
"We are sorry that you have had problems with the purchase. However, the seller has provided tracking information that shows the item was delivered to your address. After reviewing all the details of the case, we have concluded that we cannot offer you a refund.
alvaro@ebay
Hello,
We’re sorry to hear what happened.
Normally, according to the eBay Customer Guarantee, you can receive protection in situations where you do not receive an order, if you open a claim within 30 days after the estimated delivery date of the order in question.
Unfortunately, if as you mention the available tracking information indicates that the package was delivered to the address indicated by the buyer when completing the purchase, the claim would be closed without the possibility of helping you with a refund, and with no liability for the seller.
In that case, we would recommend contacting the seller to sort it out directly with them, since they may be able to open a claim with the shipping company if necessary, or also offer you a solution, but this would already be outside of any claim opened on eBay.
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