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I think I was scammed
hello, I bought 2 items that haven't arrived within the stipulated time. When I search for my purchases by item number, the products appear, that is, it takes me to the seller's page, but when I search by order number it tells me I have no purchases. I requested the tracking number a while ago and they never replied. I don't know where to go to see if I can get this resolved. thanks
1 comment
cinthia@ebay
Hello @sgmc_21
Thanks for the clarification. It’s very likely that you completed the purchase using a guest account, and that’s why you can’t see the purchase in your registered account. Don’t worry, you can get the help you need by following these steps. You can check the email you received when you completed payment for the item. This email will have a link that will take you directly to your purchase and the guest account. You’ll only need to update it to a registered account using an email address that hasn’t been used previously on eBay to continue with this cancellation. You can use this link to make that update. There is no charge for having a registered account and it makes communicating with the seller much easier to finalize this.
If you have no way to access the email address, the best option would be to contact our customer support team here: https://www.ebay.es/help/account/signing-ebay-account/signing-ebay-account?id=4191. While our support team won’t be able to help you cancel the order, they can send you an email with the order details and also any tracking information when the item is shipped. You can reach them through the “Need more help?” link, section at the bottom of our help pages. To get the order number for the transaction, it should be in the transaction details in your PayPal account or on your bank/credit card account. The transaction details should say something like "ebay O* XX-XXXXX-XXXXX". The "XX-XXXXX-XXXXX" will be the order number, which you can use to get the order details.
You can also visit this page for more information on how to get help. Thanks for allowing me to explain this to you today.
I hope the information is helpful.
Regards
Cinthia
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