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I think they've taken me
Hi, I’d like to know if it’s “normal” for them to send me an item from China when the store says it’s in France? It’s my first purchase on eBay and I think they pulled one over on me. In their listing it said shipping is 2 or 3 business days, and it’s already been 10 and I’ve got another 7 to go! I think I’m going to receive a fake
1 comment
cinthia@ebay
Hello @mu-269113
Thank you for your message. I understand that you have ordered an item and the item location they described is not correct. This is a violation of our policies and I would like to ask you to make a report here.
If you receive an item that is not as described, you will have 30 days to let us know and we will protect you 100% .
, we have protection to cover your purchase in situations like these. If the item you received does not match the description of the original listing or if it arrived damaged or defective, you are covered by the eBay Customer Guarantee. You can return it even if the seller's return policy says they do not accept returns.
Below I explain how to open the request yourself so you can start the process to return the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller must pay the return shipping cost and we always recommend having a friendly conversation between the seller and you to resolve the issue in the best possible way.
You can agree whether you want them to send you the correct item or whether you prefer a refund. It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help". You must ask us for help before 30 days have passed after the case is opened or we will not be able to help you after that time, so it is important to keep an eye on the dates.
I trust that this information is helpful.
Best regards
Cinthia
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