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Suspended account
Hi, eBay has suspended a friend’s account until he sends some documentation (ID and bank details), but to send the documentation they ask him to identify himself and log in to the account, but since it’s suspended he can’t access the account.
eBay sends him emails to sort it out, but the links they include don’t take him anywhere where he can upload it or fix it.
He has sent several emails trying to sort it out, but you always send him canned messages with no clear response. 15 days later he still has neither the product he sold nor the money. Is this going to be resolved somehow?
Anonymous User
Posted 1 year ago·Last reply 1 year ago
1 comment
cinthia@ebay
Hello @macaizares-0,
Thank you for contacting us. I’m sorry to read that you’re having trouble getting help with your eBay account and that this has happened. I’ll be happy to help you and guide you to the right service so they can help you, and I’ll be here in case you run into an error while following these steps.
To contact our Account experts, follow these steps:
Go here
Go to the bottom of our page in the Need more help? section
Then click Contact eBay.
A new page will open and you can click on the login page. Under the message: "Am I new to eBay or do I need help signing in?"
Click => Continue
Enter your contact details.
Send us an email and we’ll get back to you within 24 hours to sort this out as soon as possible.
Let me know if for any reason you can’t follow these steps and I’ll be happy to keep helping you.
I hope this information is useful.
Best regards
Cinthia
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