Locked
Discussion interactions are currently paused.
account temporarily suspended when changing banks
hi, my account has now been permanently suspended after changing banks, specifically I set up payonner.. I've contacted them and they tell me it's permanent.. can anyone help me? I don't understand anything..
1 comment
cinthia@ebay
Hello @antbarranco-82,
Thank you for your message. I understand your surprise at seeing your account suspended and I’m here to help you as much as possible. Normally the reason is that we found potential risk in your account activity, and please keep in mind that sometimes an account is suspended even if there is no activity, simply to verify information with the account holder.
We have a specialized team for accounts who can help you. In this link you can write an email directly to the team in charge of suspensions so you can appeal your account suspension. The link is this: http://bit.ly/34o3oeh. Here you can write to them that you want to appeal the suspension and ask them for the steps to continue with the process. The account suspension team will contact you directly.
if the appeal is denied, we will not be able to change the decision.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for comments and help from "User to User", in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.