Locked
Discussion interactions are currently paused.
Deceived and helpless / Engañado e indefenso
It turns out a leather item is synthetic. The seller says that’s correct. The return is accepted, but they won’t send me a label. Ebay doesn’t respond. The seller says synthetic material and leather are the same thing. It’s a scam.
A leather item turns out to be of synthetic material. Seller says everything is ok. They dont send me the free returning label. Ebay turns a blind eye. Seller says synthetic is the same as leather .This is a scam
1 comment
cinthia@ebay
Hello @jvchi-64,
Thank you for your message. At eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you’re covered by the eBay Customer Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.
Below, I’ll show you how to open the request yourself so you can start the process to return the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can start the return process. The seller will need to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so you can resolve the issue in the best possible way.
You can agree on whether you want them to send you the correct item or whether you prefer a refund. It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Ask eBay to step in" option. You must ask us for help before 30 days have passed since the case was opened, or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I hope this information is helpful.
Regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for comments and help from "User to User"; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, see the link to contact our customer service channels.