Locked
Discussion interactions are currently paused.
After payment, the seller has not marked it as shipped after the item was collected.
I bought an item on October 26. I had previously had technical problems on eBay, but I was able to make the purchase without any issues and it is paid for. The next day the item was removed, but it still appears in my orders as paid, yet it has never been marked as shipped or provided the tracking number. The shipping is via USPS priority mail international. I have sent the seller several messages asking about it and they do not reply. I have not filed any claim, since I believe I have until the 19th to receive it. Is this normal? I'm worried it might be a scam. This is my third order on eBay, so I'm not very experienced. And I don't know how to proceed.
1 comment
cinthia@ebay
Hello @himilcect,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can begin the process to request a refund and uphold our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay's help if you enter the case from your account and click the option "Request eBay Help".
I hope this information is helpful.
Best regards
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links, or at the bottom of each page, you can see the link to contact our customer service channels.