After payment, the seller has not marked it as shipped after the item was collected.

Question

I bought an item on October 26. I had previously had technical problems on eBay, but I was able to make the purchase without any issues and it is paid for. The next day the item was removed, but it still appears in my orders as paid, yet it has never been marked as shipped or provided the tracking number. The shipping is via USPS priority mail international. I have sent the seller several messages asking about it and they do not reply. I have not filed any claim, since I believe I have until the...

cinthia@ebay · Accepted Answer

Hello @himilcect,    On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee pro...