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Refund for an order that hadn't arrived, because it hadn't, but you still charged me for it
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Refund for an order that hadn't arrived, because it hadn't, but you still charged me for it
cinthia@ebay
Hello
Thank you for your message. I'm sorry to hear that you've had this experience and that you haven't received the item. If the estimated delivery date has already passed, on eBay we will protect you and we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, since this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, because our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll explain how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to start the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don't get a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Ask eBay for Help".
Best regards
Cinthia
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