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Return
Good afternoon, a customer returned it to me and asked for a refund when sending the item with tracking code everything was fine I accepted the return when the delivery was completed it sent me back to the same purchase location and I am still with the refund on eBay what can I do???
1 comment
alvaro@ebay
Hello,
Please note that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can get assistance through the eBay.com help pages,from where you can request assistance in Spanish when contacting.
Please note in fact that if the package was returned to the seller, you can escalate the return request once 2 days have passed since the tracking information shows that the package was delivered to the seller or if there was a delivery attempt at your address, if they have not issued a refund within the aforementioned 2 business days.
Once that period of time has passed, you will be able to see the option 'Ask eBay for help' within the request, and you can also contact the specialized team from this page so that we can find a solution for you.
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