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Return
Hello, I’d need someone’s help.
I bought an iPad from a seller, it arrived and it wasn’t as advertised.
I asked for a return, the seller convinced me to cancel the return.
Today I discovered that the iPad also has more problems.
When I asked for the return a second time, it says the return was canceled. And it won’t let me create a new return.
If anyone knows how to fix it, I’d be really grateful because otherwise I’m going to have to keep a defective product.
1 comment
cinthia@ebay
Hello @alb-leon
Thank you for your message. I understand that the return request was canceled by you; in these cases we cannot reopen the request, which is why it is very important to contact eBay directly before making a decision.
I recommend looking for an alternative with your payment provider to see the option of opening a dispute.
Best regards
Cinthia
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