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Return
I ordered a watch and it arrived wrong... I started a return and canceled it because I picked the wrong reason, and now it won't let me return it, what can I do??
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I ordered a watch and it arrived wrong... I started a return and canceled it because I picked the wrong reason, and now it won't let me return it, what can I do??
cinthia@ebay
Hello @cartrujil10,
I understand that you opened a return and closed it. A return is not the correct way to let your seller know that you did not receive the item, and what you need to do is open a case under "Item Not Received".
Below, I’ll let you know how to open the request yourself so you can start the process to ask for a refund and uphold our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can ask for eBay's help if you go into the case from your account and click the option "Ask eBay for help".
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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cartrujil10
OP1 year agoI can't open the case because I messed up the return, I canceled it and now it won't let me open the return again. The seller told me to send him the watches and I asked him and he doesn't reply. I want a refund of my money