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Item return
Good afternoon, I have to return a fan, the seller is taking care of the shipping but hasn’t sent me any shipping label yet. It expires tomorrow, March 6, and I don’t know what to do.
2 comments
alvaro@ebay
Hello,
If you have already opened a return request, and the seller is responsible for covering the return costs, they must provide you with a prepaid return label or the necessary funds via PayPal so that you can send the item back to the seller with a tracking number without having to pay for it yourself,
You can ask us for help if, after 3 business days from when you open the case, the seller has never given you a prepaid return label or the necessary funds via PayPal to return the item
Also remember that in this specific type of case you should not return the item until the seller gives you the return label or the necessary funds, and under no circumstances close the request until the seller has offered you a solution that you agree with.
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josedi1979
OP2 years agoThank you for your reply. Since I requested the return, they have not sent any shipping label. Since the return deadline expires today, I spoke with your customer service colleagues and they have added 5 more days for the seller to provide the label already; if not, then they will review the case. I have to wait a little longer. I think that since February there has already been enough time for the seller to have done their job already, but that is the procedure and I have to wait a little longer. Thanks again for your help