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canceled return
Good afternoon, my problem is that a return was requested for an item before it arrived at our workshop, even so the product arrived, but broken..
when we saw that they weren't taking it back, we proceeded to cancel the return in order to start another return of the same item.
our surprise is that there are no options anymore, does anyone know how to request the return again?
1 comment
cinthia@ebay
Hello @alejmart5154,
Thank you for contacting us regarding your return case. I understand that this situation can be frustrating, and I apologize for the inconvenience this may have caused you.
I want to let you know that once a return case has been closed on eBay, it is not possible to reopen it. This is an eBay policy that applies to all return cases.
However, you may still want to consider other options to resolve the issue and obtain a refund:
Contact the Seller Directly: Try reaching out directly to the seller to explain your situation. Some sellers may be willing to offer you a refund or an alternative solution outside the eBay system.
Payment Method: If you paid with a credit card or through a service like PayPal, you may have the option to dispute the charge directly with them. Check your payment method's buyer protection policies for more details on how to proceed.
Buyer Protection: Check whether your payment method offers any type of buyer protection that may apply in this case.
I hope these suggestions are useful in helping you find a solution. If you need any more help or have any other questions, please don't hesitate to let me know.
Best regards
Cinthia
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