Closed return without receiving the refund | Help Among Users

jlsalo13 · 2025-07-05T06:28:15.461000Z

I bought an item, when it arrived it didn’t work (specifically, it wouldn’t charge).I started a return, they came to pick it up and everything was fine.But I wasn’t getting the refund, so I contacted the seller, who didn’t answer my message and after a few days, ebay closed the return (status completed).I contact the seller again, he admits the return is still pending, but it has to be through ebay, and asks me to request reopening, or for a case to be opened so he can refund me.So far I haven’t been able to do it. I’ve contacted ebay to open the case, as a technical problem (since I haven’t found another way to contact ebay). But nothing.This is my situation at the moment, with the payment not refunded.

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Closed return without receiving the refund | Help Among Users | eBay Spain