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Item return. The return status is not updated.
Hello, I made a return. The seller sent me the shipping label and I took the package to the DPD parcel drop-off point a week ago.
So far so good, but it turns out that in the return status it still shows that I have to send it, the return shipment has not been reflected.
I have checked the tracking for the shipment that was on the label (which does not match the one the seller has put in the return details) and it is already in the delivery area and everything. But of course, it is not reflected and I have already received a notice to send it before March 11, which I already did 7 days ago.
I don't know how to proceed because I can't add any details or message to the dispute. I have sent the seller a message to see if they can change the status but I'm not sure they can.
I hope you can help me. Thanks.
alvaro@ebay
We’ll give you one final reply here, and we suggest you be patient and keep communicating with the seller, since from what you’ve explained, it seems they’ll issue a refund very soon.
If after 2 business days they haven’t done it, make sure to contact them through the help pages
in particular, selecting the 'Contact eBay' option below on the page we provided you.
If you need to contact us, try from a different device, since you’ll always be able to contact us whenever you want through the links mentioned above.
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This space is for comments and 'User to User' help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.
alvaro@ebay
If the seller has confirmed receipt of the return package, they will have to issue a refund within 2 business days from the moment they receive it. In the rare case that they do not, if you can't see the 'Ask eBay for help' option in the request, make sure to contact the specialized Team from the page we provided you earlier
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This space is for "User to User" comments and help; in this channel, we will not be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
j2s_retrogames
OP2 years agoHello, thanks for the replies.
This is the only thing that appears on the page you indicated to me:
j2s_retrogames
OP2 years agoThe seller has already confirmed that they received the package. But nothing more.
LThe 'Ask eBay for help' option doesn't show up for me in the return request, which is why I ended up writing here. It doesn't give me any option other than printing the label. What I'm worried about is that the deadline passes and the seller can't (or won't) mark the return as correct and I lose the refund.
alvaro@ebay
Hello,
From what you’re saying, it’s possible that the seller entered an incorrect tracking number, which would explain why the return/refund request status hasn’t been properly updated.
If you have information, as you explained, indicating that the package is on its way back to the seller, we suggest that you contact the seller so they can verify whether they have received the package in question and issue a refund. If they do not respond, make sure to select the option 'Ask eBay to step in' within the request or contact us from this page so that the request can be properly reviewed, and if necessary the shipping details in the request can be updated.
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This space is for comments and peer-to-peer help. In this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels.