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Item return. A case is opened and put on hold
Hello! I need help! I received a fake item, I opened a case because I got no response. Then I got an email saying the return was accepted, however, when I go into my profile it shows that the case is on hold. I don’t understand, was it accepted and rejected? I’m very distressed I paid a huge amount for an item whose details clearly show it’s fake! And I paid full price! I need my money!!😭
1 comment
alvaro@ebay
Hello,
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link and you can receive assistance through the eBay.com help pages
What you have explained seems perfectly normal, since if a seller accepts a return of an item not as described, but does not provide the return, it is possible that the request is put on hold to ask the seller to provide you with a label. If after the time during which a request has been put on hold (which is normally 5 days) the seller still does not provide you with a solution, the request will be closed in favor of the buyer.
We would like to reassure you because your purchase is covered by the Customer Guarantee Program, and we suggest that you be patient, since after those 5 days, the request will be reviewed again.
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