Item return. A case is opened and put on hold | Help Among Users

niclaurieva0 · 2024-06-25T13:41:00.818000Z

Hello! I need help! I received a fake item, I opened a case because I got no response. Then I got an email saying the return was accepted, however, when I go into my profile it shows that the case is on hold. I don’t understand, was it accepted and rejected? I’m very distressed I paid a huge amount for an item whose details clearly show it’s fake! And I paid full price! I need my money!!😭

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Item return. A case is opened and put on hold | Help Among Users | eBay Spain