Product return, I need help | Help Among Users

delcaiz888 · 2025-03-13T18:34:45.709000Z

Good afternoon, I purchased an item that is not delivered in the conditions described in the listing. The seller listed it as "No returns accepted". However, when I complained that the item is not in the condition advertised, he acknowledged it and sent me, by message, an address to send the item to. However, I should not be the one paying the return shipping costs, since the item is not in the agreed condition. And I also don't feel it is safe to send a package back to Germany without it being recorded anywhere by Ebay. The logical thing would be for Ebay to create a return label so that I don't have to cover the return shipping costs. When looking for help on Ebay, in one article it says that there is an option "Ask Ebay for help" below the item to be returned, and that through that option, the Ebay team decides who should pay the return shipping costs. However, that "Ask Ebay for help" option does not appear for me anywhere; it must be because the seller marked the item as "No returns accepted", I don't know... Could anyone who has gone through a similar experience guide me in my case? I really appreciate any help, best regards.

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