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Return shipping costs for sellers
Hello, good day
Recently I canceled an order as a seller, I'd like to know if they will
refund the shipping costs I paid by PayPal
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Hello, good day
Recently I canceled an order as a seller, I'd like to know if they will
refund the shipping costs I paid by PayPal
cinthia@ebay
Hello @diego*lemans
Thanks for your message. I understand that you canceled an order and the seller sent you the refund, but you have only received part of it. If this is correct, I suggest you contact our colleagues using our help pages, as you should receive the full refund and not a partial refund.
To contact my colleagues, it will depend on the subject of your query in order to get the email, chat, or phone number for the right team, where you can talk and get help from one of our specialists.
The way it works is that you’ll need to go to our Help Pages and then select the subject of your query. At the bottom of each page, you’ll find a section that says Contact us; if you click on this section, you’ll find the option to call us, chat with us, send us an email, etc.
Another quick and free option you have to get in touch with us is by using our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you, and I’ll be waiting for your message.
Best regards
Cinthia
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This space is for comments and "User to User" help; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.