Package return from outside the United States. | Help Among Users

frank_lanza · 2024-12-14T12:12:12.873000Z

Hello, I need help. I bought a cell phone that was described as new and sealed, and I am in Nicaragua, so I used a courier to receive the package. When I made the purchase, the seller sent the device to Miami (the courier mailbox address), and later I received the package in my country. The device was sealed, but when I set it up for first use, the battery showed a charge capacity below 100% and many charge cycles, a clear sign that the device is not completely new. Now I started the return, and the seller sent me a QR code, but it is only valid for the United States. I have written asking if he can send me a code that is valid internationally since I am not in the United States, but he does not reply. The communication is a disaster. I can send it from Nicaragua by another means, but I need the steps to follow and he does not answer. I also can't contact eBay. The days are passing and I don't know what to do. I'm a little desperate. Could someone tell me what I can do? What alternatives do I have? I hope you can help me, thanks.

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