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Unfair return and I’m left without the item and without the money. Unbelievable!
I sell an iPhone to an eBay buyer and ship it to Sweden. He buys it used, working perfectly, with the battery somewhat worn.... in the listing I already say that I do not accept returns but this "great buyer" the same day he receives it gives me a negative rating and puts lies like the screen is broken and that the phone has been tampered with inside and that it is missing parts... unbelievable lie.
So, he asks me for a refund, I refuse because he has tampered with the phone, he sends me photos of it opened up and the next day says that Face ID doesn't work (of course he must have tampered with it badly and broken it)
eBay incredibly agrees with him, withholds the money he paid me, 128€, and today after almost 1 month, or more, it turns out that the seller has kept my phone because he hasn't sent it back to me and on top of that eBay has taken the money from me and returned it to him. And they also don't even refund me the selling fee.... I'm so fed up with so much injustice...
Can a buyer really buy on eBay, lie so they get their money back and then keep the item too? Really?
alvaro@ebay
Hello,
We’re sorry to hear what happened.
Please keep in mind that while sellers may choose not to accept returns, this would apply to returns due to a change of mind about a purchase, or if the buyer made a mistake when making a purchase.
However, according to our Customer Guarantee Program, we expect sellers to facilitate the return if a buyer opens a request after receiving an item in conditions different from those described. As we are not with buyers when they receive items, we expect the seller to facilitate the return.
If that were not the case, as happened in your case, if the buyer asks eBay for help 3 business days after the request was opened, we may have to close the request in the buyer’s favor, with a refund, and without the obligation to return the item.
Please keep in mind that if you believe a buyer is behaving abusively, you can report it through this page. We suggest that in the future, you also review this guide with useful information for managing returns as a seller.
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manalb_es
OP2 years agoSo I buy an item, I blatantly lie so the seller feels offended and isn’t willing to be fooled, and it turns out I get to keep the product and get my money back? Wow.....
And the selling fee? In my case it was almost €15? Does eBay keep that too for helping me get ripped off?
They should give some credibility to my almost 400 positive votes..... and not the 12 from someone else who’s acting in bad faith...