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Returns
Hello, hi, I’ve had a problem when trying to return an item, because it asks me to buy a return label and when I go to buy it, it tells me that my product (which I want to return and was already in the process of being returned) does not exist. Does anyone know why this happens?
1 comment
alvaro@ebay
Hello,
From what you say, it’s possible that you made that purchase with a different account than the one you’re accessing, or even that you completed that purchase with a guest account.
In the future, we’d recommend that you always use that account to complete your purchases, and if you’ve already opened a return request, try clicking the purchase confirmation email you received in your email inbox. When doing so, make sure you haven’t signed in to the account you may have registered with that same email,
Please make sure to read this page with information both to locate your order and to open a claim if necessary, and if you have difficulties, you can contact our customer support so they can provide you with help.
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