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Returns Not Accepted
The seller says they don't accept returns, but... What if I receive the defective item, opened instead of new, or it doesn't arrive? What do I have to do? I saw that it says it's covered by eBay's guarantee, but I don't really understand that... If it arrives damaged, do I request a return as if the seller accepted it or what? If the seller doesn't respond, can I still get a 100% refund
1 comment
cinthia@ebay
Hello
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you are covered by the eBay Customer Guarantee. You can return it even if the seller’s returns policy says they do not accept returns.
Below, I’ll show you how to open the request yourself so you can start the process of returning the item and getting a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller will need to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so you can resolve the issue in the best possible way.
You can agree whether you want them to send you the correct item or if you prefer a refund. It’s rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for help". You must ask us for help before 30 days have passed since the case was opened or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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