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I returned the injectors to the company that supplied them to me, and they won't refund me.
I returned injectors to the company that supplied them to me and they won’t give me a refund
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I returned injectors to the company that supplied them to me and they won’t give me a refund
cinthia@ebay
Hello @jor6911_mnuql
Thanks for your message. I understand that you’ve made a return and I’d like to ask whether you processed the return by opening a case on eBay or if you only sorted it out with the seller and processed it outside of eBay.
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you’re covered by the eBay Customer Guarantee. You can return it even if the seller’s return policy states that they don’t accept returns.
Here’s how to open the request yourself so you can start the process of returning the item and getting a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller must pay the return shipping cost and we always recommend that you and the seller have a friendly conversation so you can resolve the issue in the best possible way.
You can agree whether you want them to send you the correct item or whether you’d prefer a refund. It’s rare for sellers to ignore your help request, but if you don’t receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for help". You must ask us for help before 30 days have passed since the case was opened, or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I hope this information is helpful.
Best regards
Cinthia
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