Locked
Discussion interactions are currently paused.
Return an item I bought as a guest
Hi, I have a problem. I bought an item as a guest that did not match the description, specifically it was a laptop screen that was advertised as 35 cm and in reality measured 36 cm. The seller accepted my return request and issued the refund. However, I can't find a way to return the product, it doesn't appear in my purchase history and when I go to the email about the accepted return and click on tracking I get a red screen that tells me there's an error. On the other hand, although the refund appeared on the card account on December 28, it later disappeared and as of today it doesn't show as received. I don't know how to solve these problems. Can someone help me? I've tried to contact Ebay but it's been impossible for me to find a way, it's being a terrible shopping experience. Thank you very much
alvaro@ebay
Hello,
If you bought an item as a guest and still haven’t received it, you’ll be covered by buyer protection thanks to our eBay Money Back Guarantee.
To locate a purchase made with a guest account, you simply need to click the purchase confirmation email you received in your email inbox. When doing so, make sure you are not logged in to an account you may have registered with that same email, if that’s the case. Make sure to read this page with information on opening a return request, and if you have any difficulties, you can contact our support team from that same page so they can provide help for opening that request.
Once it’s opened, if after 3 business days the seller doesn’t offer you some kind of replacement or refund or an option that works for you, you can ask us for help so we can try to find a solution for you.
-------------------------------------------------------------------------------------------------------------------
This space is for “User to User” comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or, at the bottom of each page, you can find the link to contact our customer service channels.