Return an item I bought as a guest | Help Among Users

vila_549 · 2024-01-02T17:09:46.707000Z

Hi, I have a problem. I bought an item as a guest that did not match the description, specifically it was a laptop screen that was advertised as 35 cm and in reality measured 36 cm. The seller accepted my return request and issued the refund. However, I can't find a way to return the product, it doesn't appear in my purchase history and when I go to the email about the accepted return and click on tracking I get a red screen that tells me there's an error. On the other hand, although the refund appeared on the card account on December 28, it later disappeared and as of today it doesn't show as received. I don't know how to solve these problems. Can someone help me? I've tried to contact Ebay but it's been impossible for me to find a way, it's being a terrible shopping experience. Thank you very much

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