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Refund
I have a problem with a return, I canceled it and now it won’t let me complete it
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I have a problem with a return, I canceled it and now it won’t let me complete it
cinthia@ebay
Hello @ale1963,
Thank you for getting in touch with us regarding your return case. I understand that this situation can be frustrating, and I’m sorry for the inconvenience this may have caused you.
I want to let you know that once a return case has been closed on eBay, it is not possible to reopen it. This is an eBay policy that applies to all return cases.
However, you can still consider other options to resolve the issue and get a refund:
Contact the Seller Directly: Try reaching out to the seller directly to explain your situation. Some sellers may be willing to offer you a refund or an alternative solution outside of eBay’s system.
Payment Method: If you paid with a credit card or through a service like PayPal, you may have the option to dispute the charge directly with them. Check the buyer protection policies of your payment method for more details on how to proceed.
Buyer Protection: Check whether your payment method offers any kind of buyer protection that may apply in this case.
I hope these suggestions are helpful in finding a solution. If you need more help or have any other questions, please don’t hesitate to let me know.
Best regards
Cinthia
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