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DHL Shipment - documents needed - proof of identity
Hola! He realizado un pedido a EEUU (NY) a través de eBay International Shipment y he recibido un correo pidiendome una prueba de algun documento personal como DNI o el de conducir y que lo suba a una web de DHL. No sé si esto es algo que puede pasar o se trata de algun tipo de correo malicioso. Muchas gracias!
Este es el texto del email:
Proof of Identity Required
Dear Customer,
Due to a potential match with a prohibited individual or organization categorized as a “Denied Party”, this shipment has been placed on hold. To conclude our screening process, we require one of the following documents from consignee:
a) Passport
b) National ID Card
c) Driver's License
d) Other Government-issued Identification
A secure DHL link has been provided below for you to upload one of these documents.
If information is unavailable, the shipment may be returned to the shipper within 7 days of this email notification.
Adjunto también captura del email
cinthia@ebay
Hello @gabi_6745,
Thank you for your message. I understand your concern and we always ask our users to stay alert when they click on links that look suspicious.
In this case, we suggest that you check the tracking number; if the status shows that it is in customs, the next step will be to call DHL directly or use the chat service to ask whether the email is genuine.
Once you determine that it is, send your personal documents.
I hope this information is helpful
Kind regards
Cinthia
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