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They say the order has been delivered, but I haven't received anything.
I haven't received my order, even though it says it was delivered today. I don't know where it was delivered.
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I haven't received my order, even though it says it was delivered today. I don't know where it was delivered.
cinthia@ebay
Hello @torres-5583,
Thank you for your message. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’m letting you know how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
In case the tracking number shows that there was a successful delivery at your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier must open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can prove to eBay that the item was never delivered to your address. It is rare for sellers to ignore your request for help, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Request eBay Help".
I hope this information is helpful.
Best regards
Cinthia
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