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Where can I contact eBay directly?
I didn't receive the refund, it showed as the amount requested, and then it says case closed due to inactivity and I can no longer contact ebay, why?
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Locked
Discussion interactions are currently paused.
I didn't receive the refund, it showed as the amount requested, and then it says case closed due to inactivity and I can no longer contact ebay, why?
alvaro@ebay
Hello,
You can contact us whenever you wish to receive assistance, through the eBay.es Help pages
If the claim you refer to has been closed due to inactivity, unfortunately you won't be able to open another new one for that same transaction
This may happen if you opened the claim within the deadlines established by our Customer Guarantee Program without requesting that we intervene, or if you opened said claim outside those deadlines (up to 30 days from the estimated delivery date/delivery date).
We would recommend that you try contacting the seller to find a solution, or explore the options available outside of eBay so you can receive protection.
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