eBay has straight-up robbed me | Help Among Users

la_garza_mayor · 2025-02-03T17:02:21.100000Z

Let me explain my situation: I’ve been selling on Ebay for 20 years, with more than 1,000 transactions without any serious problems or major complaints. Last year I opened a new account based in Spain, went through the account verification process, and it supposedly passed without any issue. I listed an item for sale, with a considerable value, and the item sold very quickly. The buyer made the payment, Ebay asked me to ship it, so I arranged the shipment directly with ebay, went to the post office and handed over the package. Ebay already had the funds in its possession, and I had delivered the item. That’s when my nightmare started. A day after shipping, I received an email from Ebay saying my ID could not be verified. I uploaded my official government-issued Spanish ID card again. After that, I later received an email from Ebay.com in the United States, in English, which is not legal for a notification from a Spanish commerce site, telling me that my account was permanently blocked without explaining why, simply notifying me of the block in an irregular way from a USA domain and in English. Meanwhile, the buyer received the item, rated it well, and the transaction ended without any problem. The problem I have is directly with ebay, since for 6 months they have been hiding behind that block to keep 734 euros of mine withheld. Initially they had told me to wait 170 days and call again in February. I called today, February 3, and they tell me they are still withholding my funds indefinitely, “based on local legislation,” but they do not mention any legislation. It’s been 6 months since I successfully sold my item and 6 months that ebay has kept my money without giving any explanation other than that it’s due to the block on my account. A block that, as I said... was irregular because it comes in English from a different domain than the one I signed up on and in a language that is not official for the domain I signed up on. I honestly feel ROBBED, ROBBED BY EBAY. They try to protect themselves from fraud, but they are the ones hurting customers. Honestly, I do not recommend anyone sell on ebay, because on top of that customer service only tells me by email that I’m going to receive my money, but they don’t say anything concrete. I’ve been in this situation for 6 months and still have no solution. On top of that I paid about 100 euros in selling fees, which is fine, I have no complaints there, it was my obligation and I fulfilled it, but ebay keeps harming me by unjustifiably withholding my money, so the only thing I can say is that ebay.es are THIEVES.

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eBay has straight-up robbed me | Help Among Users | eBay Spain