Ebay is charging me an unfair fee. Should I return the receipt??? | Help Among Users

vile12 · 2024-06-07T16:34:43.712000Z

Hi, I’ll tell you about my case: I sold an item on eBay, I sent it, added the tracking, and after two or three days it showed as delivered. So far, okay. A few days later the buyer sends me a message saying he hasn’t received it and so on, and I tell him to ask the neighbors to see if they left it with them or to contact the shipping company. To which he insists that nothing has arrived. I send him the tracking with proof of delivery. Doesn’t sound right to me...Anyway, I open a case on eBay myself because I think the buyer is lying and does actually have the item. eBay asks me to provide evidence and I send everything: delivery note, tracking, shipping agency, shipping label, everything. Then eBay asks me for a signed document from the buyer, which I don’t have since supposedly the buyer is the one who should have it! And the shipping company doesn’t have it either.Anyway, what a surprise! eBay closes the case in the buyer’s favor! And refunds him the money! I was freaking out when I had provided all the evidence except a signed document, which I don’t have. And the buyer keeps the item and the money! A buyer with zero reviews and an account created recently! But that’s not all! eBay also charges me the selling fee (not completed) of €80!!They’ve just taken it off my bank statement. I contact eBay and no matter how much I tell them and explain, they wash their hands of it saying that’s their policy! Shameful! The bank gives me the option to RETURN the charge, should I return it???

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Ebay is charging me an unfair fee. Should I return the receipt??? | Help Among Users | eBay Spain