eBay doesn't refund the money and won't listen to reason... | Help Among Users

isis67 · 2024-09-21T02:08:00.426000Z

This is the first time I’ve had a problem... on Saturday, August 24, a Paack courier called me at the door of my workplace (closed on weekends), telling me that my workplace was closed. And I was like, well, of course. Come on Monday, because tomorrow, Sunday, it’ll still be closed... But then they go and, on Sunday, they deliver my package again. Incompetence on the part of the Saturday courier who didn’t notify the warehouse? Incompetence on the part of the warehouse manager for not paying attention to the courier? I don’t know, but someone messed up here, and it wasn’t me... Then Monday comes, and instead of trying to deliver the package again, when there wouldn’t have been any problem, some bright spark at Paack gets the idea of putting in the package tracking that my address was "incorrect". After moving heaven and earth to find information, I managed to locate the warehouse where my package was... but the following Thursday, I arrived late and my package was no longer there (they had kept it in the warehouse until Tuesday...). And from what I talked about with the people at the Paack warehouse, I understand they put incorrect address because my workplace has the address of a street with no number (s/n). In other words, people who work delivering packages think that s/n is incorrect... talk about a level, Maribel. But well, not everyone has to know basic things about the job they do... But that doesn’t mean I have to lose money, does it? Time passes, the day comes when I can open the case claiming that my "item has not arrived", they make me wait 10 more days telling me that the seller (with whom I have no kind of problem) has provided "evidence" (who knows) that my item may still be on the way, and that we should wait those 10 more days... When it had already been 10-15 days since the package had been sent back to the seller... Those 10 more days pass, and eBay replies to the written case, telling me that since the transport company with its incompetent workers put "incorrect address", they are not refunding my money... I try to get the person replying to me to see reason so that I can get a coherent answer, but there’s no way, it’s like talking to a wall. I explain to them: how can it be an incorrect address, if at the same address, in the last two weeks, I’ve received 8 eBay packages? And several of them delivered by the same Paack... And they reply, yes, but we only base ourselves on the tracking for the package you didn’t receive. There it says the address wasn’t correct... And round and round we go. Can someone give me a coherent answer as to why eBay digs in their heels about not admitting that the address was not incorrect, as an incompetent Paack worker put it, knowing, being certain, that having received 8 packages in two weeks at the same address means the supposedly incorrect one was xD? Well, yes, I already know the answer, because eBay doesn’t want to lose money. For that they hire the people who answer your requests and call you on the phone... After 4-5 written exchanges, I tried talking to someone by phone. But they act the same as in writing, like a wall, they don’t understand anything you explain to them with evidence and logic... And that’s it, case closed and they won’t let me say anything else... Since they kept telling me that the evidence they have is the package tracking and there it says... incorrect address.... I had thought of submitting evidence, provided by eBay itself, of the 8 packages delivered to the same address they said was incorrect... but I suppose that won’t be possible... And that’s it, here we are spending effort and time fighting for what I think is fair... my money, because I neither have the package nor do they refund my money... and I believe, someone can correct me if that’s not the case, that I haven’t done anything wrong to have to lose the money...

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eBay doesn't refund the money and won't listen to reason... | Help Among Users | eBay Spain