eBay doesn't help me, they close the cases and don't listen | Help Among Users

nimed_8560 · 2024-04-17T13:48:46.205000Z

I made a purchase that should have arrived over 2 weeks ago and still nothing.The seller gave a tracking number, but it seems fake or at the very least suspicious.When I open a case with eBay about it, they quickly close it saying the item has already been received. But if you check the tracking number it says it hasn't. That the item is still in the hands of the postal service.How can they close a case for an item not received when I haven't received it yet? That's VERY strange on eBay's part.Since eBay wasn't listening, I contacted the seller through the eBay chat. He says that due to an error he NEVER sent the product, that he'll send it to me shortly, and then stops replying to my messages and now appears as out of the office.I tried opening several chats with eBay and they close them all. They don't seem to listen and the only thing they do is send me the same tracking number over and over again even though that number is for something that is probably nothing.They don't seem to listen, they won't let me ask for a refund anymore and the seller disappeared.It seems super fishy to me that if a seller disappears with your product and money eBay doesn't have a minimum of decency to try to resolve it and they close your chats and cases without a solution saying... "here is the tracking number... case resolved"

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eBay doesn't help me, they close the cases and don't listen | Help Among Users | eBay Spain