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eBay is not responding and the order does not appear
In November I bought a watch on eBay, it said they would deliver between January and February… the tracking says the item arrived in Miami…
It never updated its location again and there’s no longer any tracking record… I requested a refund from eBay but without asking anything they say I’m not entitled to a refund, considering the item never arrived, they tell me to contact the seller, the seller tells me to contact eBay, and then the seller no longer responds…
do you know what I can do so I don’t lose the amount I paid, because I’m never buying through this platform again..
thanks for the help..
1 comment
alvaro@ebay
Hello,
Remember that for registered users on eBay.com like you, we would always recommend using the eBay.com forums from this link. and if at any point you need assistance from eBay, you can do so through the eBay.com help pages at this link: https://www.ebay.com/help/home
We’re sorry to hear what happened.
From what you mention, we recommend that you try checking the options available outside eBay, if, as you say, you have already received confirmation that on eBay we cannot offer you protection for that transaction, as well as contacting the seller again to understand whether they can provide you with more information about the shipment.
Please keep in mind that eBay offers protection in situations where a buyer does not receive an order. According to our eBay Money Back Guarantee. you may receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details.
If you opened that claim beyond the established time limits, this would explain why the claim was closed, with no possibility for eBay to intervene, and help you with a refund.
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